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Other Announcements: New Technology Improve Child Abuse and Neglect Hotline Operation and Caller Experience

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New Technology Improve Child Abuse and Neglect Hotline Operation and Caller Experience

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‚ÄčThe Department of Social Services (DSS) announced on February 9 that the Child Abuse and Neglect Hotline has launched a new system, Genesys Cloud, to modernize and enhance its operations.

 
Genesys Cloud enables the Hotline to call back a reporter who cannot hold, even if the caller has up to a four-digit extension.
Genesys Cloud allows the Hotline to be more efficient and better manage resources. Hotline staff can now view everything on one screen, and the single log in enables them to navigate the system quickly to streamline their work and improve efficiency. The system also has enhanced workforce analytics, so Hotline management can make better data driven decisions to ensure sufficient staffing during all hours.
 
DSS urges every Missourian to be especially attentive to the safety and wellbeing of children during COVID-19 and strongly encourages anyone who suspects child abuse or neglect to call the toll-free hotline at 1-800-392-3738
 
Visit dss.mo.gov to learn more.

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Created at 2/24/2021 10:09 AM by Cindy Heislen
Last modified at 2/24/2021 10:09 AM by Cindy Heislen